WEBSITE PRIVACY POLICY

1. INTRODUCTION

Welcome to the Acme Private Security website. This Privacy Policy explains how Acme Private Security (“we,” “us,” or “our”) collects, uses, discloses, and protects information that we receive from visitors to our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

Contact Forms and Quote Requests:

• Full name
• Business or organization name
• Email address
• Phone number
• Service location address
• Type of security service needed
• Message or inquiry details
• Preferred contact method and time

Employment Applications:

• Name and contact information
• Resume and cover letter
• Work history and qualifications
• Certifications and licenses
• References

Newsletter Subscriptions:

• Email address
• Name (optional)
• Preferences for communication

Service Request Forms:

• Property details
• Security requirements
• Schedule preferences
• Special instructions or concerns

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

Device and Browser Information:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language preferences

Usage Information:

• Pages visited and time spent on each page
• Links clicked
• Date and time of visits
• Referring website (how you found us)
• Exit pages
• Navigation patterns

Location Data:

• General geographic location (city, state) based on IP address
• We do NOT collect precise GPS location through our website

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

You can control cookies through your browser settings. See Section 6 for more details.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 To Provide and Improve Our Services

• Responding to your inquiries and quote requests
• Processing service applications
• Scheduling consultations or site assessments
• Communicating about our security services
• Improving our website functionality and user experience
• Analyzing website traffic and usage patterns

3.2 Marketing and Communications

• Sending newsletters and security tips (with your consent)
• Informing you about new services or promotions
• Following up on quote requests
• Sending service reminders or updates
• Customer satisfaction surveys

You can opt out of marketing communications at any time (see Section 8).

3.3 Legal and Safety Purposes

• Complying with legal obligations
• Protecting against fraud and abuse
• Enforcing our Terms of Service
• Protecting the rights and safety of Acme Private Security and others
• Responding to legal process (subpoenas, court orders)

3.4 Analytics and Performance

• Understanding how visitors use our website
• Identifying popular pages and content
• Troubleshooting technical issues
• Testing new features and improvements
• Measuring effectiveness of marketing campaigns

4. HOW WE SHARE YOUR INFORMATION

4.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Website Hosting: Cloud hosting providers that store our website data
• Email Services: Email marketing platforms (e.g., Mailchimp, Constant Contact)
• Analytics: Google Analytics and similar analytics services
• Payment Processing: Secure payment gateways for online transactions
• CRM Systems: Customer relationship management platforms
• Marketing Platforms: Advertising services (Google Ads, Facebook, etc.)

All service providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes (subpoenas, warrants, court orders)
• Enforce our website terms and conditions
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or security threats
• Cooperate with law enforcement investigations

4.3 Business Transfers

If Acme Private Security is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. THIRD-PARTY SERVICES AND LINKS

5.1 Third-Party Websites

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, LinkedIn, Twitter)
• Industry associations
• Partner organizations
• News sources or references

5.2 Third-Party Analytics

We use third-party analytics services to understand how visitors use our website:

Google Analytics:

• We use Google Analytics to track website traffic and user behavior
• Google Analytics uses cookies to collect anonymous usage data
• You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• Learn more: Google Privacy Policy

5.3 Social Media Plugins

Our website may include social media features and widgets (e.g., Facebook Like button, Twitter share button). These features may collect your IP address, page visits, and set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.

5.4 Advertising and Remarketing

We may use third-party advertising services to show you relevant ads:

Google Ads and Remarketing:

• We may use Google Ads to display our advertisements on other websites
• Google may use cookies to show you ads based on your visit to our website
• You can opt out of Google’s use of cookies by visiting Google’s Ads Settings

Facebook Pixel:

• We may use Facebook Pixel to track conversions and create custom audiences
• Facebook’s use of your data is governed by Facebook’s Data Policy
• You can control ad preferences in your Facebook account settings

6. COOKIES AND YOUR CHOICES

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and track your activity.

6.2 Managing Cookies

You have several options for managing cookies:

Browser Settings:

• Most browsers allow you to block or delete cookies
• You can set your browser to notify you when cookies are sent
• Blocking cookies may affect website functionality

Browser-Specific Instructions:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies and site permissions

Opt-Out Tools:

• Google Analytics Opt-out
• Network Advertising Initiative Opt-out
• Digital Advertising Alliance Opt-out

6.3 Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature. Our website currently does not respond to DNT signals, as there is no common industry standard for DNT. We continue to monitor developments in DNT browser technology.

7. DATA SECURITY

7.1 Security Measures

We implement appropriate technical and organizational security measures to protect your information:

Technical Safeguards:

• SSL/TLS encryption for data transmission
• Secure socket layer (HTTPS) protocol
• Firewall protection
• Regular security updates and patches
• Intrusion detection systems
• Secure data storage

Organizational Safeguards:

• Access controls and authentication
• Employee training on data protection
• Confidentiality agreements with staff and vendors
• Regular security audits and assessments
• Incident response procedures

7.2 Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Retention Periods:

• Contact form submissions: 2 years
• Quote requests: 3 years
• Newsletter subscribers: Until you unsubscribe
• Analytics data: 26 months (Google Analytics default)
• Website logs: 90 days

7.3 Limitations

Recommendations for users:

• Use strong, unique passwords
• Keep your devices and software updated
• Be cautious about phishing emails or suspicious links
• Verify you’re on our legitimate website before entering information

8. YOUR PRIVACY RIGHTS

8.1 Access and Control

You have the right to:

Access Your Information:

• Request a copy of the personal information we hold about you
• Ask about how we use and share your information

Correct Your Information:

• Update or correct inaccurate information
• Complete incomplete information

Delete Your Information:

• Request deletion of your personal information (subject to legal retention requirements)
• Note: We may need to retain certain information for legal or business purposes

Opt Out of Communications:

• Unsubscribe from marketing emails using the “unsubscribe” link
• Contact us to opt out of phone or mail communications
• You will still receive service-related communications

Object to Processing:

• Object to certain uses of your information
• Withdraw consent where processing is based on consent

8.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

• Categories of personal information we collect
• Sources of personal information
• Business purpose for collecting information
• Categories of third parties we share with

Right to Delete:

• Request deletion of your personal information

Right to Opt-Out:

• We do not sell personal information (no opt-out required)

Right to Non-Discrimination:

• We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us using the information in Section 11.

8.3 European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• Consent (for marketing communications)
• Legitimate interests (for website analytics and service improvement)
• Contractual necessity (for providing requested services)

Your Rights:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

9. CHILDREN’S PRIVACY

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You:

• We will post the updated policy on this page
• We will update the “Last Updated” date at the top of this policy
• For material changes, we may provide additional notice (email notification or prominent website notice)

Your Continued Use:

Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Review Regularly:

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. FLORIDA-SPECIFIC DISCLOSURES

As a Florida-licensed private security company, we comply with all applicable Florida privacy and security laws:

Florida Security Licensing:

• Licensed by the Florida Department of Agriculture and Consumer Services
• License Number: B3500144
• All security personnel are licensed and background-checked per Florida Statute 493

Florida Information Protection Act:

• We implement reasonable security measures as required by Florida law
• We will notify affected individuals in the event of a data breach as required by Florida Statute 501.171

Public Records:

• As a private company, we are not subject to Florida’s public records law (Chapter 119)
• However, information we provide to law enforcement or government agencies may become subject to public records requests

13. CONSENT

By using our website, you consent to our collection, use, and sharing of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website.

For marketing communications specifically, you can manage your preferences at any time by:

• Clicking “unsubscribe” in any marketing email
• Contacting us at the information provided above
• Adjusting cookie settings in your browser